What We Collect and Why We Hold It
When you register, we collect your name, email address, and phone number to create and verify your account. When you deposit using bKash, Nagad, or Rocket, we record the transaction reference and amount — we do not store your mobile banking PIN or full wallet credentials.
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We collect device and session data, including IP address and browser type, to detect unusual login activity and keep your account secure. Location signals help us apply the correct regional eligibility rules, since access depends on your local law and the regions we serve. We also
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collect support chat logs when you contact us, so our team can follow up accurately. All data is processed for three purposes: running your account, processing payments, and meeting our legal obligations. We do not sell your personal data to third parties. Retention periods vary by
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data type — payment records are kept for the period required by applicable financial regulations, while session logs are cleared on a shorter rolling cycle. You can request a copy of your data or ask us to delete non-essential records at any time through our support
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channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.